How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Digitalbigger Septic to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens next. It is a general template, not legal advice.

Topics We Can Hear

You may write to us about:

• Your experience when you called or contacted Digitalbigger Septic
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

When the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you have trouble with work on your septic system, sewer line or plumbing, the usual first step is to raise it with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps us keep our network honest, and providers who keep falling short may be removed. Keep in mind that Digitalbigger Septic cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@digitalbigger.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may include reaching out to the provider. After that, we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed plumbing or septic contractors, your state licensing board or local health department may be able to help too.

Contact

Email: contact@digitalbigger.garden